Woodard Marine COVID-19 Customer Service Policy
Effective Immediately Until Further Notice.
As of Monday, November 23, 2020 Woodard Marine will be closed for in person services, however will email open Monday – Thursday 9am – 3pm for the following curbside services;
- Curbside services will remain open in our Parts, Services and Pro Shop
- Virtual viewing appointments are available in our Sales Department
- Please feel free to call 802-265-3690 or email [email protected]
** Please note Woodard Marine will be closed for the holiday season from December 11, 2020 – January 18, 2020 however our Gift Card services and Sales Department appointments will be available. During the holiday season listed above, please feel free to email [email protected] or text 802-236-6584 for Gift Card purchases. Email our Sales Department to make a one on one virtual appointment as [email protected] or text 802-236-6584.
A message from the Woodard family:
We thank each one of our customers and vendors for our 2020 season. Without each of you, there would be no Woodard Marine. We are so grateful for our team, our health, and a great season on the water.
Our family and team wish you a safe and healthy holiday season and new year.
Our ship may be parked at the dock for now, but once this storm passes, we are headed back out to open water with our entire crew on board ready for the best 2021.
Thank you from the entire Woodard Marine team and Family,
Lauren and Eric Woodard-Splatt, Greg Woodard, Kim Woodard, Bob, and Barb Woodard
Service Department Protocol
The service department is closed for the in-person season on Monday November 23, 2020. No appointments will be taken after November 16, 2020. We apologize for this early closing, however due to Vermont’s covid concerns at this time we have adjusted our service schedule. **Please note, under contract with the State of Vermont we will be available through December 10 for winterization services for Fish and Wildlife Department, Department of Conservation and Marine Patrol.
Our service desk is open Monday through Thursday 9am – 3pm through December 10, for any service concerns or to book a spring appointment. Amber is happy to help via email at [email protected] or 802-265-3690 ext 206.
Boat Sales & Waterfront Sales Department Protocol
The sales department is open Monday through Thursday 8am – 3pm, Friday and Saturday by virtual appointment, and closed on Sunday.
Our sales team is actively taking virtual appointments and trade evaluations through telephone, email, video chat, USPS mail, and/or any form of digital communication.
Please contact our amazing sales department, Greg and Kim today via email at [email protected] or by phone at 802-265-3690. Thank you for your understanding and we look forward to getting you on the water for the 2020 season.
Parts And Accessories Department Protocol
The Parts and Accessories department is open curbside Monday through Thursday from 8am – 3pm, and closed Friday, Saturday and Sunday.
Our parts team is actively taking parts calls through telephone, email, fax, and/or any form of digital communication at 802-265-3690 or [email protected]
During this time we are offering curbside pickup through December 10.
From now through December 24, we will also offer Free front door delivery every Thursday for all orders $50 or over in a 20 mile radius from 05750 (not including dock systems, boat lifts or service center items). All orders must be placed and paid in full by Wednesday 1pm for next day Thursday deliveries. Size limits may apply.
Please contact Jeff in our parts department via email at [email protected] or 802-265-3690 ext 204. Thank you for your understanding and we look forward to getting you on the water for the 2021 season.
Billing And Accounting & Dock Slip Rental Department Protocol
The billing and accounting department is open Monday through Wednesday from 8am – 3pm, and closed Thursday through Sunday.
Our accounting team is actively taking calls through telephone, email, and/or any form of digital communication and offering all documentation to be received via email, fax, or USPS. Sorry, no customers will be admitted into Woodard Marine buildings. We have staff that are immunocompromised and staff with family members that are. Please contact Kathy in our accounting department via email at [email protected] or phone at 802-265-3690, ext 211, Dana in our Receivables Department and Dock Slip rental at [email protected] or 802-265-3690 ext 207. Thank you for your understanding and we look forward to getting you on the water for the 2021 season.
Shipping And Receivables Department Protocol
We are taking deliveries Monday through Thursday 9am – 12pm and 1pm – 2pm through December 10, 2020. No freight or tractor trailer deliveries will be accepted after December 10, 2020 through February 10, 2021.
All UPS and FedEx shipments will be accepted in our drop box located at 615 creek road (on the North side of the building). All Freight deliveries must call in advance to set up drop off time and appointment to Jeff at 802-265-3690 ext 204.
All vendors are asked to set up an appointment via phone.
Face protection will be required for all outdoor vendors on site, and no admittance into our facilities are allowed at this time. Face protection will be provided if needed. Please call 802-265-3690 and ask for Jeff or Lauren.
There are no public restrooms or portable restrooms available currently.